Privacy Policy

Effective date: December 12, 2025

Exceptionz ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us through the Exceptionz mobile application ("App"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

• Account Information: Name, email address, phone number, and password (stored securely as a bcrypt hash).
• Device Information: Device model, operating system version, unique device identifiers, and IP address.
• Usage Data: Interaction with the App, feature usage, crash reports, and analytics data.
• Location Data (Optional): If you enable location services, we may collect approximate location to improve certain features.
• Communications: Messages you send through support or feedback forms.

2. How We Use Your Information

• Provide, maintain, and improve the App’s functionality.
• Authenticate you and manage your account securely.
• Send transactional emails (e.g., password reset, order confirmations).
• Analyze usage patterns to enhance user experience.
• Respond to support requests and communicate important updates.
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing & Disclosure

• Service Providers: We may share data with third‑party providers (e.g., email delivery via Gmail/Nodemailer, cloud storage, analytics) who process it on our behalf.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Security

We implement industry‑standard security measures, including encryption in transit (TLS) and at rest (bcrypt hashing for passwords). While we strive to protect your data, no method is 100 % secure; you acknowledge the inherent risks of electronic transmission.

5. Your Rights

• Access & Correction: You may request a copy of your personal data and ask for corrections.
• Deletion: You can request the removal of your account and associated data.
• Data Portability: Upon request, we can provide your data in a commonly used format.
• Opt‑out: You may disable push notifications or location services at any time via your device settings.

6. Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

7. International Transfers

Our services are hosted on AWS in the Asia‑Pacific (Mumbai) region. By using the App, you consent to the transfer of your data to that location.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the App after changes constitutes acceptance.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at exceptionzofficial@gmail.com.